Great Service Means Happy Customers

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1
EddieVHS
complete lack of customer focus. I wanted to buy a car, and I guess I was unlucky because I was corresponding with Igor Kamche, who promised that a financial advisor would contact me the next day. However, no one contacted me. After a week, I reminded Igor that no one had reached out to me, but my message went unanswered. It’s now been three weeks since then. I don’t think anyone will contact me at this point.
5
Mohamad Mahmassani
Jamal is a dynamic and professionnal seller in all levels. He knew the exact car that I needed. He took the time to explain every detail and was brutally honest with every opinion he gave. I highly recommend Jamal for his 5-stars service !!
1
carole johnson
I scheduled a test drive and when I got there at the arranged time the reception didn't acknowledge me nor did anyone else for several minutes. Then the person I was to meet with came over, said he'd go get the car and clear it off and did my partner and I want to sit down and have a coffee. I said no, I'd like to see the car please. He left and didn't appear again for a while. Came back to get his boots on and took a battery charger with him. was away for another several minutes and came back in muttering about the cold, grabbed a different charger and started to leave again. I stopped him and said, look if I have already waited nearly 1/2 hr and the battery is dead it's not looking good. I have to get to work. I went out with him and the car was buried in snow and still had ice on the windshield and windows. The battery was dead. I said this isn't going to work for me, that I had driven 1/2 hr to get there and shouldn't it have been ready to go when I arrived? he muttered about someone was supposed to clear the snow etc. I left and will not waste my time there again. Do not recommend.
1
lazlo lazlo
Hi everyone hope this helps I've found a car on autotrader and contacted the dealership they called me back to confirm the next day appointment. When I arrived to the dealership the vehicle was not there and I live 30min away. The sales rep apologized and asked me if I wanted to see it the next day I said yes. Today they called me in the am to confirm that the vehicle was at the dealership and to confirm that I was still interested I said yes . Few hours later the same salesman calls me saying the car was SOLD! I will never go back to this place And I strongly suggest to all of you to say away from this place.
1
Thomas Clegg
Had an appointment to test drive a Q5 2018 , confirmed the day before and arrived to the dealership in time for my appointment. Turns out the boss decided to take it for the weekend , what a waste of my time, and such an incredibly disappointing service. Don't waste your time like I did.
The Greatest

May 03 2018

The greatest BMW dealership that I had the chance to visit and all I have to say is that their sales department offers exemplary service! Thank you to the entire team.
Very Happy

April 11 2018

The sales representative Francesco offered excellent service, as well as all the staff that I came across. I'm very happy to have purchased my new vehicle with you.
No. 1 Service

June 14 2017

I had an excellent experience with Nikolas in sales and Francis in service.
Excellent Experience

June 10 2017

I had an excellent experience when I bought my GTI MK7! Excellent service. I'm not an easy customer and they managed my requests very well. Thanks to Valerie and Hugo for helping me find one of the last black models on the market!
Great Team

June 05 2017

Wow, great team, the atmosphere is warm and worth the trip. The sales department helped us throughout the purchasing process. I strongly recommend the dealer to anyone. They really have the best prices and the best after-sales service.
We Are Delighted

June 05 2017

Thank you for the shopping experience, we are delighted. We were looking for a Golf for the family and the sales representative knew how to meet our needs. The team is really listening.
A Big Thanks

May 04 2017

A big thank you to the team at Grenier Chrysler! One week after a first call, Jeep delivered my vehicle to me in the Magdalen Islands! That really is service!